Indexing Digital Information is a leading provider of litigation support services, specializing in bibliographic coding, data capture, and indexing. By combining advanced technology, machine learning, and automation, we deliver efficient, accurate, and reliable results. We provide comprehensive litigation support and innovative technology solutions to law firms and corporations across North America. From client record management to class action administration, we offer tailored solutions to meet your needs.
What is Legal Coding?
Why use Legal Coding Services?
Pharmaceutical Litigation Document Review: A High-Volume, Five-Week Project
Client Overview
The client is one of the largest litigation support and technology solutions providers serving law firms and corporations across the United States.
Challenge
The client required the review and coding of 1.5 million pharmaceutical litigation documents within a five-week timeframe. The project required subject matter experts (SMEs) with backgrounds in chemical and molecular sciences to review and code each document across ten designated fields.
To meet the aggressive deadline, Indexing Digital implemented Logical Document Definition (LDD) and linear processing workflows. Close communication and continuous coordination among the litigation support team, scanning vendor, and pharmaceutical company end client enabled the delivery of daily rolling batches of documents for review and coding.
Solutions
Indexing Digital (IDI) is among the few litigation support providers equipped to combine rapid turnaround times with in-house subject matter expertise in the pharmaceutical domain.
Following client approval of the LDD methodology and coding samples, IDI began delivering 15,000 documents daily within the first week. To meet the project’s demanding production requirements, IDI expanded operations to three shifts per day.
Through coordinated project management, specialized coding teams, and a scalable production model, IDI achieved daily production volumes of 100,000 LDD images and 15,000 documents coded across all ten required fields.
Results
Indexing Digital successfully supported the project’s demanding production schedule through disciplined project management, effective communication, and a commitment to quality.
Quality control was integrated throughout the coding workflow. By applying the principles of Kaizen and Total Quality Management (TQM), IDI maintained a continuous improvement process designed to enhance coding accuracy, streamline production, and optimize costs. This approach helps clients reduce production expenses, shorten turnaround times, and achieve consistent, high-quality results—even on complex, high-volume litigation projects.
Why Indexing Digital Is the Litigation Vendor of Choice
Specialized Expertise and Scalable Delivery
Indexing Digital has the expertise and operational flexibility to scale resources to meet projects of virtually any size or complexity. Its core management team includes accomplished attorneys and subject matter experts with experience in pharmaceutical and financial matters. This combination of legal, technical, and industry knowledge supports a comprehensive approach to litigation services, from document coding and review to machine-assisted processing and delivery.
Technology-Enabled Coding and Data Capture
Indexing Digital provides bibliographic coding, data capture, and data indexing services enhanced by machine learning and automation. Its software development team leverages customizable litigation support software to support every stage of the process, from sample review and workflow setup through production and final delivery.
Flexible, Around-the-Clock Production
With experienced production teams and a scalable global delivery model, Indexing Digital can support project requirements around the clock, 24 hours a day, seven days a week, year-round. This flexibility enables the company to respond to demanding deadlines, fluctuating workloads, and large-scale document review requirements without compromising its commitment to quality.
By combining specialized subject matter expertise, advanced technology, rigorous quality control, and scalable production capabilities, Indexing Digital delivers dependable litigation support solutions for some of the industry’s most demanding and complex coding projects.
FAQs
Yes. Modern cloud systems are built with “API-first” mentalities. Whether you use Salesforce, Microsoft 365, SharePoint, or industry-specific tools like EHRs for healthcare, our systems are designed to sync seamlessly. This allows your team to view scanned images directly inside the applications they already use every day, eliminating the need to toggle between different programs.
Yes. We offer “Scan-on-Demand” services. If you urgently need a file that is currently in our queue, our team will locate it, scan it immediately, and securely email or upload it to you within hours.
We offer three options: we can securely return your documents in their original order, provide long-term archival storage, or perform certified shredding with a Certificate of Destruction once you have verified your digital files.
Absolutely. Security is our top priority. Our facilities follow strict Chain of Custody protocols, and our staff is background-checked. We maintain compliance with HIPAA and other data privacy regulations to ensure your sensitive information is protected from the moment it leaves your office.
